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Demystifying Salesforce CTI ( Computer Telephony Integration ) 0:00 Introduction 1:00 Age of customer 3:58 Computer Telephony Integration ( CTI ) 4:54 Contact Center Platform 6:14 Modes of CTI Integration 11:00 CTI is more then phone 12:48 Type of CTI 18:53 Salesforce CTI AppExchange app 19:34 What we can do with CTI in Salesforce 24:12 Demo ...
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