Dealing with difficult customers in retail is immensely difficult when you’re having a bad day, though you think it would be manageable on a good day too? How would you handle a customer who insisted ...

While “Jimmy Kimmel Live!” will return to ABC on Tuesday, the late night show won’t be returning to Sinclair’s ABC affiliates as the broadcaster will replace the show with news programming as ...

Zycus, a global leader in procurement and source-to-pay transformation, today announced it has been recognized as A Customers' Choice in 2025 Gartner Peer Insights(TM) "Voice of the Customer": ...

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Zscaler has revealed itself as the latest corporate victim of a major supply chain campaign targeting Salesforce customer data. The security vendor said that OAuth tokens linked to the third-party ...

Cybersecurity company Zscaler warns it suffered a data breach after threat actors gained access to its Salesforce instance and stole customer information, including the contents of support cases. This ...

Abstract: Customer segmentation is essential for personalized marketing, customer retention, and strategic decision-making. Traditional segmentation methods, such as k-Means and Gaussian Mixture ...

Zscaler issued a response to recent controversy regarding data used for its AI model training. CEO Jay Chaudhry made references this week to “trillions” of Zscaler’s transaction-level logs being used ...

Zscaler’s AI security has been called into question after recent comments from its CEO regarding the use of its customer logs. Cybersecurity manager Steven Swift shared comments by Zscaler CEO Jay ...