The organizations that succeed will be those that place empathy, transparency and fairness at the core of their AI journey.

When you ignore all these intangible benefits, it’s easy to argue the role can be automated. This is the doorman fallacy – ...

Kirsty Roth, chief operations and technology officer at business information services specialist Thomson Reuters, said her organization has learned some important lessons about AI product rollouts.

Traditional search engines primarily work by indexing and retrieving webpages that are most relevant to a user’s keyword query. They provide a ranked list of links and the user is typically expected ...

Entries in the Ad Age Encyclopedia may use AI-assisted tools to summarize and structure insights from Ad Age’s original reporting. All entries are based solely on Ad Age content and are reviewed by ...