Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double speed. By the time the scorecard is ...

"Press 1 for billing." Then 2, then 9 to repeat the menu, then twelve minutes of hold music that someone in procurement ...

Salesforce (CRM) news covers AI CRM, Agentforce, Data 360, Slack integrations, customer deployments, earnings, revenue reporting and share repurchases.

Genesys says it has contained a cyberattack that resulted in unauthorized access and theft of data from its LMS and CRM environments.

Airbus (EADSF)(EADSY) is expanding the portfolio of its Skywise digital services subsidiary to include three pilot training products, consolidating more of the aircraft manufacturer's software ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced its position as a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)1, ...

Morningstar Quantitative Ratings for Stocks are generated using an algorithm that compares companies that are not under analyst coverage to peer companies that do receive analyst-driven ratings.

At Genesys Xperience 2026, Genesys introduced a series of announcements to reposition Genesys Cloud as the orchestration ...

Google‘s learning platform focused on artificial intelligence skills, Google Skills, has launched new Gemini courses for ...

How do we make humanoid robots smart? We give them more training data ... and this startup just raised $30M to make it happen ...