Genesys says it has contained a cyberattack that resulted in unauthorized access and theft of data from its LMS and CRM environments.

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that Trademark Global, an eCommerce company offering products across multiple categories, is using ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced its position as a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)1, ...

CX vendors show customers buying AI one narrow job at a time, starting with voice self-service and call analytics.

Healthcare-focused AI platforms automate patient access workflows and connect directly with EHRs and other healthcare systems.

In a statement to ThePrint, the bank said that its own systems are unaffected, and that the SaaS platform, Salesforce, olds ...

At Genesys Xperience 2026, Genesys introduced a series of announcements to reposition Genesys Cloud as the orchestration ...

Recently, I have had more opportunities to see news regarding cyberattacks on companies.System outages caused by ransomware and information leaks due to unauthorized access.In the past, I would watch ...

Between 10:34 p.m. on Sept. 8 and 10:50 p.m. on Sept. 29, someone logged into GeNesys, a dealer management platform used by hundreds of German car dealerships, and copied out the paperwork behind ...

Picture a supervisor with a headset on and a coffee going cold, scrubbing through a recording from three weeks ago at double speed. By the time the scorecard is ...