The new capabilities are available starting today, with some features in beta or public preview.

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

Remember the early days of getting directions online? You'd go to a site like MapQuest, put in your start and end points, and print out 10 pages of turn-by-turn directions. It worked great... until ...

For decades, enterprises have invested in technology to make customer experience better ... By doing so, you eliminate the ...

Palantir is now trading at about 105x forward P/S ratio, making other best-of-breed cloud names like Cloudflare and ...

Request To Download Free Sample of This Strategic Report @ A graph database is an online database management system where connected elements are linked together. It is an ideal solution to store data ...

Traditionally, the term “ braindump ” referred to someone taking an exam, memorizing the questions, and sharing them online for others to use. That practice is unethical and violates certification ...

Few marketers would dispute the statement that it is the sum of all customers' interactions with a company, over time, that ultimately creates or destroys that company’s brand value. Yet few companies ...