The aerospace and defense (A&D) industry is on the cusp of a digital revolution. As demand for more innovative and complex products increases, companies must accelerate their digital transformation ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Digital transformation is the process, the investment and the commitment organizations need to undertake to remain competitive, relevant and viable. 2019 saw the solidification of certain trends, some ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

The emergence of the internet as both a global economic and social force has colored the last 20 or so years. Companies are now actively working towards embracing this medium, with varying degrees of ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. Love it or hate it, digital transformation isn’t going away any ...

In our continuing discussion of digital transformation, we must consider the aspect of communication across departmental silos. Almost by definition, any organization that undertakes business model ...

The aim of this paper is twofold: first, to study the determinants of banks’ net interest margin with a particular focus on the role of maturity transformation, using a new measure of maturity ...