Genesys says it has contained a cyberattack that resulted in unauthorized access and theft of data from its LMS and CRM environments.

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that Trademark Global, an eCommerce company offering products across multiple categories, is using ...

SAN FRANCISCO, December 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys "Government agencies are under tremendous pressure to ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023 ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it’s now authorized for the State Risk and Authorized Management Program ...

SAN FRANCISCO, June 7, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1 billion annual ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...