'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
AOL

9 top customer service challenges — and how to overcome them

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...