Ideal service in the beauty industry is not limited to flawless technique or expensive materials. Above all, it is about the ...

Continued team expansion strengthens Creative Repute’s ability to manage complex projects and deliver consistent client ...

Eighty-nine percent of customers say they would become loyal, repeat customers after experiencing a positive client experience (CX). Yet, many business leaders still ask, “Is developing a CX program ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

LOS ANGELES--(BUSINESS WIRE)--Boulevard (www.joinblvd.com), provider of the client experience platform purpose-built for appointment-based, self-care businesses, today announced a trio of new ...

When it comes to delivering on the client experience, Tom West said it should be "an elevated experience." As senior partner at Virgina-based Signature Estate & Investment Advisors and the head of an ...

The delivery experience is more than logistics. In fact, it’s the last, and possibly the most important, customer touchpoint.

A good client experience can be the dividing line between success and failure. In client service, building transparency and rapport with clients, who, for their part, want to work with a team that ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Crafty, a provider of workplace food and beverage solutions, has recently appointed Robin Cardoso as its new vice president of client experience. Cardoso, with her experience from companies such as ...