The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

HUNTINGTON — The Amazon Customer Service Center on Kinetic Drive in Huntington will close by May 2026, a public relations representative for the company confirmed via email this week. The ...

Zendesk announced its intentions to move from a CRM company to a contact center company as far back as ten years ago, with Sheila McGee-Smith talking to the company in 2015 about its cloud-based ...

ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...