Audible, the audiobook company owned by Amazon, is launching a new option for its customers to talk with a live customer service agent via Amazon Alexa devices. The hands-free service is one of the ...

It’s a command that’s probably said millions of times a day as consumers ask questions of Amazon’s artificial intelligence voice. Amazon recently said it has sold more than 500 million Alexa-enabled ...

Amazon has confirmed that the voice recordings produced by customers of the Amazon Alexa smart assistant are held forever unless users manually remove them. Alexa, which is found in products including ...

In Boston and Springfield residents can dial 3-1-1 to reach the city’s non-emergency helpline. New Bedford has an app for that. Brockton uses a service called The Helpline. Worcester isn’t there yet, ...